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  #1  
Old 02-19-2008, 02:32 AM
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Trouble Syncing 8925

I've had some trouble connecting my 8925 to my PC. I've tried multiple USB cables and multiple versions of Activesync on multiple computers, but nothing seems to work. The phone charges, so the cable must be working, and all the PC's detect a device, but I never get beyond that point. I've posted here before asking for help and have tried virtually every possible method of troubleshooting that I can. Has anybody else had this problem, and does anybody have a solution? Any help is greatly appreciated!!
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Old 02-20-2008, 12:37 PM
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everytime when I have that problem, I usually just do a soft reset and it should work.

if not, maybe you have to try to sync it yourself, instead of having the computer automatically does it for you.

what OS are you running on your computer? and what's the error messages. (how old is the computer also)

it could also be a messed up usb jack too.
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Old 02-20-2008, 12:41 PM
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I'm using Windows XP, and the PC is about 2 or 3 years old. I've tried soft resets too, as well as manually connecting on the PC too, but those methods don't work. Also, if the usb jack on the phone was messed up, wouldn't it not be able to charge?
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Old 02-21-2008, 07:22 PM
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OK.. I found some other methods that people have done. Hopefully at least one of these will help.

Some people mentioned that you should uncheck the "Enable Advanced Network Functionality" (Start/Settings/Connections/USB to PC).

So these are the methods I found online. Deleted active sync profiles, disabled firewall, reinstalled activesync, hard reset (you can use Sprite backup to restore contacts) Try other methods first though, hard reseting your device should be one of the last.

There's also this. Go to your PC and go to:
C:\Program Files\Microsoft ActiveSync

then find :WCESMgr.exe: right click in the mouse and doble click "run as" then type your login and you should be able to get back your sync...

Lastly... you can download a cab file called "ActiveSyncMode.cab" (sometimes named ActiveSyncMode.sa.cab)

You install it and run it (start/programs/activesyncmode.exe)

you can download it from here.

Hope at least one of these work.
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