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  #1  
Old 07-18-2006, 09:57 AM
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Exclamation Am I going insane? Hx2490 Wifi will not work!

Hi All,

This is my first post so please don't flame me if it is in the wrong part of the forum, just tell me and I will move it. Also please don't flame me for not looking for the answer elsewhere in the forums as I have spent sleepless nights trying to get my iPaq working and yes I have looked!

OK so on with my problem, I have a HP iPaq Hx2490b bought from the wonderful PC World in the UK (OK should have known better!) Anyway I bought it so I could connect it to Wifi hotspots and my home wifi network and to date have yet to be able to connect it to ANY Wifi at all.

Now since I design, build and support wired and wireless networks this is driving me absolutlely insane! I have made my home network unsecure, broadcast my SSID and enabled DHCP which several people in my neighbourhood have made use of, but not my *&^%$ iPaq!!!! My iPaq will see the wifi network, say connected but not aquire any IP or DNS entries and the big wifi button in the control panel remains amber!

I have even upgraded the Hx2490b to the latest firmware to resolve the SD card issue thinking that HP might have snuck in a few other bug fixes but no joy. I am starting to think I have a duff piece of kit.

If some miricle worker out there has any help in setting this up or a step by step guide to setting up a wifi connection under WM5 I will be in their debt for ever!

From a man almost broken by a toy!!!!

HP iPaq hx2490b
Rom Version 1.02.00H
Bootstrap 1.00.04
Bootloader 1.02.00H
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  #2  
Old 07-18-2006, 12:40 PM
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seems like the same problem i had, in the end i had to get an exchange, don't know what else to tell ya. Seems like everything you setup is correct.
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  #3  
Old 07-18-2006, 12:55 PM
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So has anyone else had an issue with this model or is it the range? And as an update I now have set the ip settings on the iPaq manually and it says connected but the "helpfull" wifi button is still amber. I would much rather have a cli than the gui for this but I suppose they must cater for the masses. Really disapponted as this is my first PPC and may well be my last.
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Old 07-18-2006, 01:30 PM
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Well i had the 8125, and had the same problems as you, couldn't get an ip. But it would connect, Every once in a while there is a dud, but you should wait for tim to chime in, maybe he can help.
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  #5  
Old 07-18-2006, 01:35 PM
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HP iPAQ WiFi Tutorial / Guide for Windows Mobile 5.0

To try and help others here is the "official" guide from HP for setting up WiFi on WM5 iPaqs. I pasted in the text and the link to the document to try and help others although its not helped me sadly

http://forums1.itrc.hp.com/service/f...78494&ext=.doc

A Guide to Settings for Wireless Internet Connections
with iPaq Handheld Computers Running WM5.0
(in two parts: Part One—settings on the iPaq;
Part Two—settings on the wireless router)


Part One: iPaq

These are the generic settings to be made on iPaqs running WM5.0 for using Wi-Fi to connect to the Internet through a wireless router. (NOTE: It is assumed that no security or encryption has been enabled on either the iPaq or the router.) These settings will work with most installations, though not necessarily all.

Tap: Start Menu
Choose: Settings
Tap: Connections (tab)

1. Tap Connections (icon)

Screen Title = Connections
Tap: Tasks (tab)
Add a new modem connection (leave at defaults)
Add a new VPN server connection (leave at defaults; no hostname entered)
Tap: Set up my proxy server
Screen Title = My Work Network
This network connects to the Internet [checked]
All else unchecked and blank
Tap: OK
Tap: Advanced (tab)
Tap: Select Networks
Screen Title = Network Management
(top: "Programs that . . . connect to Internet) Set to: "My Work Network"
Tap: Edit
Screen Title = My Work Network
General (tab): leave name My Work Network
Modem (tab): leave blank
Proxy Settings (tab): This network connects to the Internet [checked]
All else unchecked and blank
Tap: OK
Screen Title: Network Management
(bottom: "Programs . . . connect to private network) Set to: "My Work Network"
Tap: Edit
Screen Title: My Work Network
General (tab): leave name My Work Network
VPN (tab): leave blank
Proxy Settings: This network connects to the Internet [checked]
All else unchecked and blank
Tap: OK
Screen Title: Network Management
Tap: OK
Screen Title: Connections
Tap: Dialing Rules: make sure blank
Tap: Exceptions: make sure blank
Tap: OK

[back at Start Menu - Settings - Connections (tab) screen]

2. Tap: Network Cards (icon)

Screen Title: Configure Network Adapters
(top: My network card connects to) Set to: "Work"
Tap: on "HP iPaq Wi-Fi Adapter"
Screen Title: HP iPaq Wi-Fi Adapter
Tap: IP Address (tab)
"Use server-assigned IP address" [checked]
Rest of screen blank
Tap: Name Servers (tab): make sure all blank
Tap: OK
Tap: OK in Adapters alert box
Screen Title: Configure Network Adapters
Tap OK

[back at Start Menu - Settings - Connections (tab) screen]

Tap iPaq Wireless (icon)
Tap: WiFi button to turn WiFi on

3. Tap: Settings

Screen Title: Configure Wireless Networks
Tap: View Wi-Fi Networks
[working from bottom of this page]
"Networks to access": Choose: "Only access points"
In box “Configure Wireless Networds”: tap on name of preferred network
Screen Title: Configure Wireless Network [note singular]
Tap: General (tab)
Network name: should be the one you tapped
Connects to: ("Internet" or "Work"-both seem to work)
"This is a device-to-device connection" [unchecked]
Tap: Network Key (tab)
Screen Title: Configure Network Authentication
Authentication: Open
Data Encryption: Disabled
"The Key is provided . . . automatically" [unchecked]
Tap: 802.1x (tab)
Screen Title: Configure Network Authentication
"Use IEEE 802.1x . . . access control" [unchecked]
Tap: OK
Screen Title: Configure Wireless Networks
Tap: OK

Screen Title: iPaq Wireless
Tap: OK

Do a soft reset

Part Two: Router

Here are the most fundamental and straightforward settings to check on your router. These assume that the router will distribute IP addresses dynamically to networked devices. Such a set-up is what is desired in most situations, and will usually work without difficulty. (Sometimes more complicated measures become necessary, but this is where to start.)

(Access to the router is almost always by means of a standard internet browser running on a device that is in communication with the router. The router's manual will explain what URL to input and what userid/password to use to gain access.)

Once at the router's set-up pages, check that:

1. All security/encryption has been turned off. (If it can be done without disrupting the network, it is desirable to do this until a stable connection has been established. Security/encryption should also be turned off on the iPaq.) Specifically, make sure:
a. that WEP has been disabled
b. that Authentication has been set to Open
c. that any firewall has been disabled
d. that MAC Address Filtering has been disabled
e. that Broadcast SSID is enabled.

2. DHCP or DHCP Server has been enabled. (And the iPaq should be set to "Obtain IP address from server.")

3. "Wireless Mode" (or "Wireless Network Mode") has been set to "mixed" or to "802.11b and 802.11g." (Current iPaqs are unable to operate at the speed of 802.11g.) If problems persist and there is an option to set this mode to "802.11b only," try that setting.

4. Any accelerator features, or "Turbo" features, have been disabled. (They are likely to be too fast for the iPaq.)

5. If there is an option to set "Preamble Type," choose "Long Preamble" (rather than Short).

For any changes made, be sure to click "Apply" before moving to another page in the setup menus.

Somewhere in the menus, there will be an opportunity to look at the router's "DHCP Client List." Look to see whether the iPaq is on the list. (It will usually be identified by its MAC address. You can find the iPaq's MAC address by going on the iPaq to Start Menu > Settings > System > HP Asset Viewer > WiFi [or WLAN].) If the iPaq is on the client list, that confirms, at least, that a connection has been established between the iPaq and the router.

It is also always a good idea to check the manufacturer's web site to see if there is a firmware upgrade for the router. If there is, download and install it.
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Last edited by Tim; 07-18-2006 at 05:45 PM..
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  #6  
Old 07-18-2006, 05:44 PM
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That's a great find iain90!

Everyone:
If this worked for you please post up your success stories!

-Tim
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Old 07-18-2006, 08:07 PM
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well we still have to help him, anyone else know what he could be doing wrong? other the phone being a dud.
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  #8  
Old 07-19-2006, 04:19 AM
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As an update I went through online support and did all the jumping through hoops like hard reset and removing all security from both iPaq and WIFI router to no avail. They pointed me at telephone support who this morning had me do the same thing, again no go. UPS will now be picking my iPaq up and taking it back for "repair". I will let you know how I get on.

I am still interested if anyone else has had an issue with the Hx2490b or if I have a one off dud?
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  #9  
Old 07-20-2006, 06:37 AM
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UPS just collected my Hx2490b, fingers crossed!
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Old 07-20-2006, 11:14 AM
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cool man, keep us up to date.
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  #11  
Old 07-24-2006, 08:25 AM
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Don't use encryption!

I hope this post proves to be useful. I've been able to get my hx2490 to work with my 802.11b/g residential gateway. I have an MSI (Micro-Star International) gateway. I have not been able to connect with WEP encryption enabled, but the MSI gateway can permit or deny other users by wireless adapter MAC address. I can only assume other makes and models also have this capability. Good luck and happy computing.
Correction! I am connected through my wifi gateway right now using 128-bit WEP encryption. The box on the 802.11 page of the connection manager needs to be unchecked. Again, I hope this is helpful.
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Old 07-24-2006, 06:07 PM
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Thanks for the tip bbills! And yes, most wireless routers have access control capabilities to only allow certain devices to log on to the network.

That's great to hear that you got 128-bit WEP working with your HP iPAQ hx2490!

-Tim
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  #13  
Old 08-09-2006, 01:57 PM
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Well,

After HP having my iPaq for nearly three weeks although I was told it would only be 5 working days I finally was sent a replacement unit instead of mine being repaired. Full of joy I returned home and guess what, still no working wireless. I can now only assume that the iPaq is not compatible with my home WiFi and the three I have at work! So now I am asking if you have a Hx2490b connected to your home wifi, if so what is your home wifi router make and model?
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Old 08-23-2006, 08:45 AM
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Time to fess up,

After all my grief I have realised the fault with my iPaq was me being stupid! As I build networks all the time my home network has just been thrown together over time with little thought, think building fixing his own house, you never really get round to it because you are always doing someone else's. Well my network started originally with a standalone server which everything else was built around. Now there is the clue to my problem, when you install Windows server standalone with no network connectivity you get a 169.254.x.x number which EVERYONE knows is an invalid range. When I set the server to do DHCP I didn't think about change the IP range even though the light should have come on then. Now all the client PC's and other WiFi clients have all been able to use this range so again it passed my notice. iPaq comes along and doesn't work at all!! Lots of frustration but once again I missed the fundamental fault with my network configuration, stupid! So when the second iPaq didn't work I thought back to basics and that is when the light finally came on. I changed my address range to a class C 192.x.x.x and bingo!

So how dumb do I feel, anyway I thought I would post this because no matter how embarrassing at least it might help someone else out!

Stupid but happy man with a working iPaq!
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  #15  
Old 08-24-2006, 09:50 PM
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Hey iain0, we all make mistakes, but honesty is the best medicine and we're glad that everything is working swell for you!

Let us know if you need anything else!

-Tim
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