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I was the proud owner of a HX4700 and up untill today had no major problems with it.
Then suddenly while listening to an MP3 all the sound went, did a soft reset still nothing.
Did a full backup then did a hard reset, still nothing.
Spoke to HP UK and will now have to send it back and have it fixed, estimated 5 days turn around, not a happy person.
After speaking to a couple of business contacts with the same device one guy has had 2 devices with the same problem.
Is this a common problem ????
Please let me know so i can go back to HP with this info.
Thanks
Since you still get sound through phones, plug and unplug the phones a few times and see if you get sound back to the speaker. If you do, its just dirty contacts in the phone jack switch. If not, the speaker may be blown.
This problem is quite common with most pda's.
What happens is this: threre is a small spring loaded switch in the headphone plug that disables and enables the main speaker. With some headphone jacks the switch get bent on to the contact and doesn't spring back again.
When this happens the speaker is disabled permanetly.
My X50v currently has the same issue.
Just to let you know my HX4700 was picked up by UPS on thursday the 10th for repair (HP Manchester, UK) it arrived back at my home on monday the 14th .
Which i think is very good service for HP.
From there report they had to replace the speaker.
So everything is now working fine.
Thanks HP.
This problem happened to me..
First, you need a set of those tiny, eyeglass screwdrivers... you may also want to back up your device..
The screws on the back of the unit are odd shaped, so youll have to use a slotted screwdriver that fits just wide enough to insert into the diagonals of the odd shaped screws. It doesnt take much at all.. they should turn fairly easily once you get some motion. Go slowly. (I actually used the tip of a roofing nail!)
Next, with the FACE of your pocketpc DOWN, carefully, slowly and PARTIALLY remove the back cover, slowly wedging the screwdriver between the crease in the plastic casings. There may be a plastic button that falls out, dont worry.. you can easily put it back before you snap it closed again.
In the upper right corner, you should see the internals of the HEADPHONE JACK. You dont need to separate the ppc completely, just enought to see the 3 brass L or J shaped contacts on the back of the JACK. If you look at it carefully, at the correct angle, you should see that all 3 of the contacts should press against another flat brass backing when there is no headphone inserted.
When you insert the headphones, they slowly push each one of the 3 brass contacts away from the backing as they go down in. When you pull the headphones out, the 3 contacts should push against the backing again.
Oftentimes, one or more of these 3 contacts will become slighly bent, and will not completely press against the backing anymore, even after the headphones are removed.
With the headphones OUT, carefully take a flat, thin object, like the slotted screwdriver you used earlier, to carefully but firmly press against the very corner of the brass contact which remains separated. Examine it very closely, and make sure it is pressing against the flat brass backing. Before closing your device, test it to see if your speaker works when the headphones are removed.
If you want to be extra safe, you can even take a small piece of rubber, like a pencil eraser, and glue it to the inside of the plastic cover, carefull placed opposite of the brass contacts. If you do this, your headphones will push in very firmly afterwards, and you should never have to go through this again.
If all is done right, you shouldnt even leave any marks on your ppc, and whatever warranty you have will not be voided.. (Unless they find a pencil eraser glued to the inside) this can also save you alot of $!
IF AFTER YOU DO THIS, YOU ARE UNABLE TO BOOT YOUR PPC, AND YOU SEE SOME KIND OF PERMANENT IMAGE ON THE SCREEN, (E.G. A PARROT) DONT WORRY, YOUR BATTERY BECAME DISCONNECTED. FIRMLY PRESS THE CONNECTOR INTO THE PLUG ON THE BACK OF THE CIRCUIT BOARD.
Hope this helps. Its actually much less complicated then I make it seem. took me about 15 minutes.
...by the way. This is a lie the company will use to justify the price of replacing a "blown" speaker.
Its a manufacturing defect in the headphone jack. They repair it in almost the same fashion as the tutorial above. If the speaker was blown, you would at least hear some type of "crusty" external sounds..
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