Cingular 8525 POP3 Email

[evq.003]

Hello fellow PPC'ers,
I have a Cingular 8525 and lovin' it! But I have an issue with using POP3, more specifically, Gmail. My 8525 checks my Gmail account every 60 minutes and downloads the full message just like I set it up to. But it always clears my Inbox (on my 8525) of any email I've previously received. Does anybody know a way or a setting I may have overlooked, to ensure I keep all my email in my Inbox during a "send/receive"? I am trying to avoid tools/apps that require being loaded on my desktop, because... well, that's just not a good option for me right now. My only work around so far is to manually move my email to a different folder I've created, but I sometimes forget …a lot. Any help or suggestions will be greatly appreciated.

[mgodfrey]

How did you get this to work? I thought that a Java Applet had to be downloaded to receive Gmail?

[Linley Meslier]

This is a default behaviour with Gmail. The only workaround I know of is to download the Java version of Gmail. I think the url is http://gmail.com/app.

Mgodfroy: You are referring to gmail app that requires java on your device. But you can also configure Pocket Outlook to access Gmail. Go to Gmail support webpage to get the settings to configure Pop3 on your pda.

[evq.003]

Linley,
Thanks for the input! Although it's not the news I hoped for, you've put my mind at ease, and I can stop pulling my hair out trying to figure this out. I'll just accept the fact that this is a "feature" of Gmail and consider using the app. Thanks again.

[Bruanor]

I have never had any success trying to use Gmail's pop access with the default email program on the ppc. Basically, when I pop my mail, all I seem to get as "new mail" is messages that are Months old, and nothing new ever comes through. The only success I have had with popping Gmail is with a desktop client where I can specify the ports to be checked.

On the ppc, I've given up all hope with pop and gmail.

Am I missing something?

Bru...

[evq.003]

Here are instructions on how I setup Gmail for Pocket Outlook (Windows Mobile 5).


First you need to enable POP in Gmail from a regular PC.

Log into your Gmail account and click on “Settings”.
In the Settings box, click on the “Forwarding and POP” tab.
Under “POP Download”, select “Enable POP for all mail (even mail that’s already been downloaded)” or select "Enable POP only for mail that arrives from now on".
I recommend the latter if you have a lot of mail. Be sure to click "Save Changes".

Next you need to setup Gmail on your Pocket PC.

Go to the “Messaging” app, and tap “Menu” > “Tools” > “New Account”.
In the textbox enter your full Gmail address. (ex. name@gmail.com) and then tap “Next”.
Your PPC will now attempt to automatically configure your settings.
When the “Status” bar reads “Completed” tap “Next”.
In the “Your Name” textbox, enter the display name you would like others to see when they receive email from you; (ex. Smith, John T) or some other alias.
In the “User Name” textbox enter your Gmail username, and your Gmail password in the “Password” textbox. Mark the checkbox "Save password" so that you are not prompted for your password every time you check your email.
For “Account type”, select “POP3” and in the “Name” textbox type in an account name (Default is “Gmail”). Tap “Next”.
The following textboxes may be populated automatically. For the “Incoming mail” textbox, enter “pop.gmail.com” and for the “Outgoing mail” textbox enter “smtp.gmail.com”. You may leave the “Domain” textbox empty as it is not required or you can enter “gmail.com”; both have worked.
NOTE: Do not tap “Finish”.
Tap “Options”. The “check messages interval” option and “connection type” is your choice. I selected “Internet” for my connection. Tap “Next”. The checkboxes “Require SSL connection” and “Outgoing mail requires authentication” must be checked. The “Check mail from ‘x’ number of days” option is your preference. Tap “Next”. The “message header” option is also your preference. Tap “Finish”. You should now have Gmail setup, and you will now be prompted to check for new mail.

[evq.003]

Well...

I was chatting with some fellow Gmail and WM5 users, I found there appears to be a better "work around" for the problem I mentioned at the beginning of this thread and confirmed what Linley had said, being that the problem is in fact a Gmail "feature".
For those of you having the same problem, here is the ugly work around:

Go into the "Messaging" app, find your Gmail account and select to edit the account. Tap "Next" until you come to the page with the "Options" button and select it. Continue tapping "Next" until you come to the page with the "message header" option. Select "Get message headers only" and check "Include 'x' kb of the message body" and enter "999kb" in the textbox. Tap "Finish".



Like I said, it's not pretty, but this will get you most of the message and best of all, it'll leave your messages in your inbox because it thinks there is more of the message to download. I guess all I can do now is pray the Gmail Gods will come up with a REAL solution.

[Linley Meslier]

Bruanor,

I hope this helps. Go into the settings of your Gmail on your PPC. Tap Next until you reach screen 5/5. Tap the Options button and Next. Check the number of days you have to display messages. Mine is set to the default 3 days.

Evq.003 - Thanks for the follow up. This will be helpful to others having the same problem.

[evq.003]

Ah ha!!!!!
I think I have a "REAL SOLUTION" to the Pocket Outlook problem with Gmail! (See my original post in this thread)

For those of you with the same problem, here is the fix:
Go in to the messaging app on your PPC. Go to Menu> Tools> Options> Accounts> and then Edit your Gmail account. Go the page where you are prompted for "Your Name", "User Name", and "Password".(Page 2/4) In the "User Name" textbox type "recent:" in front of your username. (ex. "recent:username@gmail.com") This will instruct the server give you only the recent changes, rather than a clean slate every time you connect. I also went to "Options" (page 4/4) and set my "message header" option to "download entire message".
Note: The FIRST TIME you send/receive after making this change, Gmail will try to give you nearly every message in your inbox, so be ready to delete some unwanted messages from your PPC inbox as they arrive. After that though, Gmail and Pocket Outlook seem to work fine.

I found this "fix" in Google Groups of all places... go figure. I would post a link or state the source, unfortunately I can't remember it, but I'm sure you Google savy folks can find it.

I hope you Gmail fans find this useful.

evq.003

[evq.003]

Hi PPC'ers,
I just wanted to post a follow-up to the Gmail "recent:username" thing (see the previous threads). A fellow addict contacted me via email and brought up an issue concering the "recent:username" fix (actually, a great catch on his part). I never put two and two together, but we were both getting an error message on our 8525 that read something like "Messages cannot be downloaded to your mobile device. Check your email settings and try again." Most likely this is happening when you are trying to send mail via Gmail on your PPC. To fix the error, I ended up changing my outgoing settings. So in conjunction with using the "recent:username" option as stated in the previous post, you will also need to do the following:

Go to your messaging app then Menu> Tools> Options> Accounts> and Edit your Gmail account. Tap "Next" until you get to the page with the "Options" button (Page 4/4) and tap "Options". On page 2/3 select the checkbox that says "Use separate settings for outgoing mail". On the "Settings for outgoing mail" page, enter your Gmail username and password WITHOUT the "recent:" thing in front of your username. Check the boxes to "Save password" and "Use SSL". Leave the "Domain" textbox blank. Tap "Finish" to save your changes. Hopefully this will correct the messaging error some of you may have been getting with Gmail on your PPC.

evq.003

[Captain Pooka]

Sorry, this is kind of off topic...

With my hotmail I have set up I shows how many messages I have Inbox, but it never updates. I connect to wifi all the time and I still (its 4/8) have mail from 4/4(date), being the newest on I have recieved. I know I have ones from today (4/8) and other precieving days but it doesnt show it on my Cingular 8125. Any Ideas?

And for the old emails, it says "download the rest of this message (3k)"
I click download message and it wont do it. Also, does this cost if I am on wifi?

thanks

-Q

[evq.003]

Captain Pooka,

Let me answer the easier question first: The average sales rep, believes WiFi and Cingular data/internet access are one in the same and the terms are interchangeable, therefore, they will tell you WiFi access is billable. Or, they are trying to sell you a data plan. Either case, they are wrong. Cingular does NOT charge/bill you for WiFi connection. Access to wireless home networks and WiFi Hotspots are NOT billed by Cingular. But I recommend buying the unlimited data plan anyway, it saves a lot of headache and "what if's".

As far as Hotmail is concerned, if you are using Pocket Outlook for Hotmail, a couple of options you should check: Go to your messaging app then Menu> Tools> Options> Accounts> and Edit your Hotmail account. Tap "Next" until you get to the page with the "Options" button (Page 4/4) and tap "Options". On the “check messages interval” option make sure the time is set short enough that it will have time to check you mail during your WiFi connection. Mine is set to check every 60 minutes. If it is left unchecked, it will only send/receive on demand. On the “connection type” option, be sure it is set to your WiFi network. I selected “Internet” for my connection because I have unlimited data with Cingular. The “Check mail from ‘x’ number of days” option is your preference. I have mine unchecked, but I used to have it set for 10 days. It works both ways. The “message header” option should be set to "download entire message". Save your changes.

If you are still having issues, I would suggest try using the MSN app that came installed on the phone. It seems pretty friendly. Just enter your Hotmail info... I think.

Another option is to beta test Windows live. See the details posted by Linley Meslier here.

evq.003

[Captain Pooka]

um, I got to options, but it didn't have all the stuff you were talking about, or any for that matter. I got it to update by just signing into messenger though.

thanks

-Q

[josh23443]

I have followed all the responses below on my 8525 to access gmail. I can receive messages just fine. However, I am still getting the following message when trying to send. "Unable to connect to the outgoing mail server. Verify that the server name is correct, then try agin to send and receive mail." I have verified that I followed the directions above accurately and that my username password are correct. Any advice?

Thanks,

[evq.003]

Josh23443,
Did you use the seperate outgoing settings as described in post #10 above? Make sure NOT to use the "recent:" infront of your username in outgoing settings. Also, make sure you enter your username in the required fields as username@gmail.com (your Gmail address).

[josh23443]

EVQ.003,

Yes I did follow the steps in post 10. I didn't have the @gmail.com portion on my user name at first so I thought that was the problem. After adding that I still get the same message. Is there something on the gmail site I need to change?

Thanks for your help.

[evq.003]

josh23443,
I'm sure you have your settings correct on the Gmail site, or you probably wouldn't be receiving mail either. But here are a few things to try (in no particular order) and a summary of my current settings, so you don't have to go though all the posts to figure out what has been done or changed:

Try This:
1. Soft reset.
2. Remove all email from Outbox folder (move to a different folder). Then send/receive. Replace outgoing mail back in the Outbox folder and send/receive again.
3. Delete all outgoing mail, then try to send a new message.
4. Ensure your PPC is the only device and/or PC using a third party app to access Gmail. Gmail seems to be a monogamous kind of gal... Let me explain: I have noticed that Gmail does not work well when you use it with more than one third party app and/or device. Example: Gmail has trouble when you try to check your mail from Pocket Outlook on your PPC, then Outlook 2003 at your work computer, and later on from Outlook at your home computer. Gmail performs better when its one app on one device. All other places (work, home, etc…) use the gmail.com internet GUI.
5. Retype passwords for both incoming and outgoing mail settings. (There may be a typo)

My Gmail.com Settings:
1. POP Download= Enable POP only for mail that arrives from now on

My PPC Gmail Settings:
1. Email address= username@gmail.com
2. Your name= “your name”
3. User name= recent:username@gmail.com
4. Password= “password”
5. Save Password checkbox= Checked
6. Account type= POP3
7. Name= Gmail
8. Incoming mail= pop.gmail.com:995
9. Outgoing mail= smtp.gmail.com:465
10. Domain= gmail.com
11. Connect and check for messages every= 60 minutes
12. Connection= The Internet
13. Only display messages from the last “x” days= 3
14. Require SSL connection checkbox= Checked
15. Outgoing mail requires authentication checkbox= Checked
16. Use separate settings for outgoing mail checkbox= Checked
17. Outgoing Settings- Username= username@gmail.com NOTE: recent: was not used for outgoing mail.
18. Outgoing Settings- Password= “password”
19. Outgoing Settings- Domain= “blank” NOTE: The domain for outgoing mail is left blank intentionally
20. Outgoing Settings- Save Password checkbox= Checked
21. Outgoing Settings- Require SSL for outgoing mail checkbox= Checked
22. Get full copy of message
23. Storage= Store attachments on storage card


Hope something here will help you out.

[josh23443]

evq.003,

Thank you so much for all of your help and speedy responses you deserve major props for helping me understand that I have dyslexia. The problem was I had outgoing server setting as stmp.gmail.com instead of smtp.gmail.com. The good news maybe this also helped someone else.

Thanks again.

[evq.003]

Sweet! Glad your Gmail is working now!