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Old 08-23-2008, 07:22 AM
Clues's Avatar
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Join Date: Aug 2008
Device: xv6900
Posts: 4
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Verizon service, hard resets

I played around with this xv6900 for a week installing lots of junk knowing I would probably reset it later and reinstall just my favorite apps.

The Verizon store I purchased the phone from and their customer service ensured me that the only thing I really need to do before resetting is backup my contacts and files. The told me that the network/email connection information was stored on my SIM so after the reset, everything would just work again. Apparently only global phones have a SIM, this one does not.

So I reset and the phone works but no data, says incorrect user name and password.

Each time I go into the setup / connections / connections / Manage / edit ... it have to reenter the user name and password, is this normal? Verizon support wouldn't answer this question, I guess they don't know.

The user name is partially based on the phone number, I went through this over a dozen times in the 2 hours I worked with them, it says invalid user name / password.

Now I have a trouble call entered, they are supposed to call me back within 5 days.

How are they able to quote such quick service calls? It took ATT almost a month to setup my U-Verse.

Any suggestions how to get this done quicker?
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Old 07-16-2009, 10:33 PM
bush911119's Avatar
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Join Date: Jun 2009
Device: HTC
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in case repair failure ,shouldn't u backup or transfer ur imporint sms?

Quote:
Originally Posted by Clues View Post
I played around with this xv6900 for a week installing lots of junk knowing I would probably reset it later and reinstall just my favorite apps.

The Verizon store I purchased the phone from and their customer service ensured me that the only thing I really need to do before resetting is backup my contacts and files. The told me that the network/email connection information was stored on my SIM so after the reset, everything would just work again. Apparently only global phones have a SIM, this one does not.

So I reset and the phone works but no data, says incorrect user name and password.

Each time I go into the setup / connections / connections / Manage / edit ... it have to reenter the user name and password, is this normal? Verizon support wouldn't answer this question, I guess they don't know.

The user name is partially based on the phone number, I went through this over a dozen times in the 2 hours I worked with them, it says invalid user name / password.

Now I have a trouble call entered, they are supposed to call me back within 5 days.

How are they able to quote such quick service calls? It took ATT almost a month to setup my U-Verse.

Any suggestions how to get this done quicker?

next time u should backup ur important sms first before u decide to hard reset or repair it,here i copy some sms backup software release from other forum for u.hopefully it can help u next in the future

If you have many important SMS, unfortunately, at the same moment you need to hardset your cell phone or for some other reasons you have to transfer all your SMS. Don’t warry. “GodswMobile sms transfer” helps you to transfer all your important and favorite SMS to your pc within 2 minutes. It can both run on Microsoft Windows Mobile 5.0 and 6.0 system

Backup your sms as a common format――txt file
Using this software you can backup your SMS to a txt file which can read by both pc and other cellphones

Support unlimited SMS and contacts backup/restore
Don’t worry that you have too many SMS to backup. No matter how many SMS your cellphone has.GodswMobile SMS transfer can backup and restore unlimited SMS and contacts

Easy to use
Some softwares are excellent but hard to manage.Peple always puzzle with these kind of softwares. Don’t worry GodswMobile sms transfer is too complex to use. It supports customized transfer and very easy for you to manage.

Fully support Windows Mobile 5 and 6
This software can support cellphone both on windows mobile 5 and 6.You can backup the WM5 cellphone and then restore to both WM5 and WM6 cellphone.Also, you can backup WM6 cellphone then restore to both WM5 and WM6 cellphone

Availability & suggestion
You can download the newest version of GodswMobile sms transfer here : SMS Software|SMS Backup And Restore Software For Windows Mobile Phone Free Download
We also offer you a step by step guide from the page of this software:
Support with SMS Transfer|SMS Software for Windows Mobile Phone
Please don't hesitate to let us know if you have any problem by sending your feedback to our email: mobile@godsw.com
Attached Files
File Type: zip godswmobile-sms-transfer.zip (833.7 KB, 0 views)
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