I took it to the sprint repair store and they did a hard restart to restore my phone back to factory settings. I lost my data on the phone but I had it already synced to my laptop so I just synced back up when I got home and my phone was back to normal with all my contacts, etc.... To do the hard restart you hold the two dot buttons down and stick a pin in the hole under the memory card slot and hold for a couple of seconds. Your phone should prompt you from there.
Not the best solution, but at least you get your phone working again.
- Griff |