Well, I just had a smimilar experience with AT&T. The touchscreen on my 8525 was going bad and there were all sorts of other issues so I made a claim on my insurance ($50). They are sending me a 8925, they said because they don't have 8525s to use as replacements anymore. Of course, she went on to tell me they were cancelling my insurance because they don't cover these pocket pc phones.
I guess I got really lucky. The 8925 will be a refurb, but comes with a 12 month warranty according to the insurance rep.
Should be here this afternoon.
