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Originally Posted by BrainC horrible news! hope they set you up right.... |
Folks,
Always said: "If I do bad, tell me. If I do good, tell my boss."
Here's a public AttaBoy to Cingular.
Scenario:
1) 8525 after 28 days croaked Friday night, 2230 MST
2) Reported to Cingular "After Hours Tel #," file noted
3) Saturday morning, called local Cingular Center; "No 8525's in Colorado."
4) Called Cingular Warranty (800.801.1101) Saturday morning. RMA# issued. Chose "Overnight" for $7.95
5) Received confirming e-mail with DHL airbill link Saturday afternoon
6) Queried DHL late Saturday night, MY new 8525 was in DHL hands from Ft Worth, Texas! WOW!
7) 8525 arrived Ohio Sunday morning
8) 8525 arrived my front door 1132 Monday morning!
Fantastic!
Installed SIM.
Installed 2g chip.
Started SPF Backup from chip.
SHAZAM!
Runs like a hose. .. .
Downtime 61 hours.
Phenomenal customer service, Cingular!
WELL DONE!
PP